Pennington Court - CQC rating 'Outstanding'

The Care Quality Commission is the independent regulator of health and social care in England which monitors the delivery of safe, effective, compassionate, high-quality care.

Feedback from the CQC Inspectors included:

“The provider demonstrated a strong commitment to ensuring people received care based on best practice guidance, with the aim of achieving the best possible outcomes. They gave people, their relatives and staff ways of sharing their opinions and ideas for any improvements that could be made. Staff told us they were proud to work at the service. They said the registered manager was very supportive and the provider gave them opportunities for professional development.”

“Staff treated people with dignity and respect and were genuinely warm in their interactions with people.”

Peter Hodkinson, Managing Director of Westward Care noted: “Our constant focus is to be one of the leading health and social care providers in Leeds and we can only achieve this by living up to our proposition of putting people at the heart of everything we do. This ‘outstanding’ recognition by CQC is testament to the leadership shown by the Care Home General Manager Angela Randle along with the values and commitment of our staff, many of whom live locally, and everyday go ‘above and beyond’ to provide the best care to those who receive our health and social care services.

This care home is based in one of Leeds most deprived areas. It is an inner city area with the lowest investment in resource per head on care which makes the staff achievement in being the first and only care home in Leeds to be classed as Outstanding even more exceptional.”

Angela Randle, the Care Home General Manager has worked for Westward Care for 20 years and has been General Manager at Pennington Court since 2015: “We are obviously delighted to be acknowledged as the first and only care home for older people rated ‘outstanding’ in Leeds. We are especially delighted to receive the direct feedback from people living at the home, their relatives and health and social care professionals. This external endorsement for the quality of our service means so much to everyone who works at Pennington Court. Our care plans always centre on achieving the best life possible for people living at Pennington Court as one staff member noted in the CQC review – ‘I think staff go the extra mile for people because making things special for them, and seeing their smile, is what this job is all about.’”

The report also highlighted the home’s approach to innovation and collaboration noting its current research project with University of Leeds as an excellent example of an organisation committed to continuous improvement in the quality of care for nursing residents.

Read the full CQC report here.
"Moving here has been my salvation. Knowing that help and support is always on hand has removed all of the anxiety I used to feel and it has meant that I can now get on with my life with very little support at all. Everyone involved in getting me here has been absolutely fantastic, patient, caring and kind."
Apartment resident, Pennington Court